Privacy Policy

1. Introduction

At Suvichar Book (accessible via https://sale.suvicharbook.com), we are committed to upholding your privacy and handling your personal data responsibly. This Privacy Policy details what personal information is collected when you browse our marketplace, how it is used for fulfillment, and how your privacy rights are safeguarded.

2. Information We Collect

We collect information directly from you when you interact with our store:

• Order & Delivery Information: When you initiate a purchase, we collect your full name, shipping street address, city, state, postal code (pincode), and contact mobile number. This information is strictly utilized to process, pack, and transport your orders.
• Payment Information: For Cash on Delivery (COD) transactions, no bank account details are collected during order placement. In the event of a verified return, bank or UPI details are securely gathered solely to credit the refund.
• Device & Browsing Information: When you access our platform, standard web logs automatically log your IP address, browser type, referral URLs, and pages visited to evaluate technical reliability and monitor store performance.
• Customer Support Records: Inquiries sent through our contact form or support email are stored to resolve your requests and maintain service history.

3. How Your Information Is Used

Your information is processed for specific, legitimate business purposes:

• To dispatch, ship, and deliver the merchandise you purchase.
• To send shipment tracking links and order status updates via SMS and email.
• To respond to customer service inquiries and process return requests.
• To protect our marketplace from fraudulent orders, spam, and security abuses.
• To optimize site usability, catalog organization, and mobile responsiveness.

We do NOT sell, rent, or trade your personal information to third-party marketing companies.

4. Information Sharing & Third-Party Services

We share your details exclusively with trusted service providers necessary for store operations:

• Logistics Partners: Courier companies receive your name, address, and mobile number solely to complete package transport and coordinate delivery OTP verification.
• Analytics Services: We use tools like Google Analytics to evaluate aggregated store trends. You may review Google's privacy policy and opt-out mechanisms at policies.google.com/technologies/partner-sites.
• Legal Compliance: We may disclose information if formally mandated by law enforcement or governmental authorities under valid statutory processes.

5. Data Security & Retention

We implement industry-standard administrative and technical safeguards to secure your personal data against unauthorized access, loss, or alteration. All web interactions are served over encrypted HTTPS connections. Order records are retained for the duration needed to fulfill orders, maintain statutory tax records, and address potential return warranties.

6. Your Privacy Rights

As a customer, you have the right to request access to the personal data we hold about you, request corrections to inaccurate delivery information, or ask for deletion of your records subject to legal retention obligations.

7. Contact & Grievance Redressal

For any privacy questions, data requests, or complaints, please contact our designated privacy officer: