Return & Refund Policy

1. Commitment to Customer Satisfaction

At Suvichar Book, we strive to ensure that every order reaches you in impeccable condition. If you receive an item that is defective, damaged in transit, or different from what you ordered, we provide a structured, transparent 7-day return and exchange procedure.

2. Return Eligibility & Window

You may request a return or exchange within 7 calendar days from the date of package delivery, provided the following conditions are met:

• The item is completely unused, unwashed, and undamaged by the customer.
• All original product tags, labels, and protective poly-packaging remain attached and intact.
• The product must be packed in its original shipping box or protective carton.

3. Non-Returnable Items

The following situations do not qualify for returns or refunds:

• Requests submitted after the 7-day delivery window has expired.
• Items that exhibit signs of wear, washing, alteration, or perfume scents.
• Merchandise with missing brand tags, care labels, or detached packaging.

4. How to Request a Return

To initiate a return or exchange, follow these simple steps:

1. Send an email to support@sale.suvicharbook.com with the subject "Return Request - [Your Order ID]".
2. State the specific reason for return and attach clear photographs or your unboxing video showing the defect or discrepancy.
3. Our support team will review your request and provide return authorization instructions within 24 business hours.

5. Reverse Pickup & Return Shipping

Where reverse pickup is serviceable by our courier partners, we will schedule a pickup from your original delivery address within 3 to 5 business days. If reverse pickup is unavailable in your pin code, we will request you to dispatch the package via a standard registered courier service, and we will reimburse reasonable return courier charges upon submission of the courier receipt.

6. Refund Processing & Timelines

Once the returned merchandise reaches our inspection facility and passes condition verification:

• Cash on Delivery (COD) Orders: Refunds are credited directly to your bank account via NEFT/IMPS or UPI within 5 to 7 business days following inspection clearance.
• Exchange Orders: If you requested a replacement for a defective product, the replacement piece will be dispatched immediately at no additional shipping cost.

7. Order Cancellations

If you wish to cancel an order, please email our support team within 12 to 24 hours of placement. If the package has already been handed to our courier partner, it cannot be canceled mid-transit, but you may decline receipt upon delivery.

8. Support & Facility Contact